(T-996) Customer Service Manager Madrid

Funciones: Lead the Customer Experience Team to deliver a seamless customer experience. Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level. Define HR development plans in order to reach the Customer Experience commitments. Propose improvements within the Customer Experience teams to remain ahead of benchmarked competitors. Define, implement and follow up on Customer Experience KPI's in order to monitor and improve efficiency and customer satisfaction. Support Global Customer Experience VP/Director in developing Customer Experience Strategy as well as securing strategy execution. Requisitos: Fluent in English & Spanish; Portuguese or Italian are a plus. Based in Madrid. Previous experience managing traditional Customer Service departments. Open to travel once per month. Oferta de empleo: Schedule: 8:00 - 17:00 Permanent contract Hybrid (Las Tablas) Salary: For commenting Área - Puesto: Atención al cliente - Director de Atención al Cliente

Categoría o nivel: Dirección

N Vacantes: 1

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