Your Future Company: This exclusive French travel agency became one of the sector leaders in offering 5-star quality service for luxury travelers.
With their portfolio of delicately curated 5000 high-end hotels, every season they are making millions of loyal members' dreams come true.
Now, they are excited to welcome new hospitality enthusiasts to their team in Barcelona.
TasksYour responsibilities and impact as a Customer Consultant will be:
Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:Answering incoming queries from customersBooking management (altering, cancelling, or creating new reservations)Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requestsManaging the reservations back-office (ticket issuing, modification, and cancellation of reservations)Identifying issues and providing solutionsEnsuring a high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participating in the success of the team and projectRequirementsSkills, experiences, and interests you need to succeed in this role:
A native level of French and a good level of EnglishA high level of written communication in FrenchEnthusiasm about traveling and the tourism industryKnowledge of the value and impact that a highly qualitative customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in BarcelonaHaving a valid work permit + NIE & Social Security Number for SpainWhat's in it for you?Type of Contract: a permanent contract with a 3 months trial periodWorking Hours: rotation shift, morning, afternoon, discontinue, and weekendTraining: Have a kick-start your career with the intensive training that the company offers to their new employees.Salary Conditions: base 21.000€ gross yearly plus bonus on result up to 2.600€ gross yearlyExtra Perks: preferential tariff for Private health insurance for you and family membersLocation: city center of BarcelonaTeam spirit: Career Growth Opportunities: Various career development chances in different paths.Hi, I'm Lola from Blu Selection.
I'll take care of your recruitment process for this position.
Feel free to call me at +34 932 719 470 or reach me via LinkedIn.
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