.Reference: Publication Date: Security Analyst - Tier 2. Location: Madrid, SpainMissionYour Mission: As a member of the MSS Operations team, the MSS Security Analyst Tier 2 is an experienced Security Analyst in the Cyber Fusion Center and is dealing with escalated operational cases. Also, he is deeply involved in the global improvement of the MSS services, on both running services and new services definition/setup. In addition to possessing deep technical and cybersecurity knowledge, an MSS Security Engineer interacts extensively with clients and partners using polite professional etiquette.ResponsibilitiesThreat Monitoring Manage escalated cases to the Tier-2 queueAnalyze and respond to security events from SIEM, EDR, FWs, IDS, IPS, AV and other security data sources.Deliver high quality Incident Handling and investigationBe the 2nd level of escalation Tier-1 Security AnalystsPerform on-call for Threat Monitoring and Security Device Management escalation outside of business hoursService improvement Perform rules tuning of client SIEM in operationSupport rules factory program in improving the global set of detectionValidate Go-to-Active and Go-to-Prod gates of our new clients to ensure a smooth transition to operationContinuously improve incident templates in terms of content for the clients and in terms of automation to best support the operationSupport rollout of new set of rules for MSS clientsQualify, analyze, and provide recommendations for new standard data source requestsSupport Product teams to build best new services to fit with Operations capabilities (needs, scalability, efficiency)General responsibilities Take responsibility for customer satisfaction and overall success of managed services.Be available, ready, and able to accept incoming clients callsRecommend improvements for Standard Operating ProceduresPropose enhancement on tools and workflowRespond in a timely manner (within documented SLA) to support tickets.Document actions in tickets to effectively communicate information internally and to customers.Adhere to policies, procedures, and security best practices.Mentor fellow Security Engineers and Security Analysts.Requirements / ProfileYou are:Passionate about Cybersecurity and providing excellent client satisfaction.Like the "nuts and bolts" of day-to-day tactical execution of MSS operation with an emphasis on providing world-class Managed Services.Self-driven, team oriented, and highly motivated professional familiar with Security Operations.You have:Minimum 2 years' experience in information security managing and monitoring security devices or educational equivalent
