.Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Datacenter IT Support Technician (DCT). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!Responsibilities:Empowering a culture of safety, security, and compliance in all aspects of datacenter activities.Building strong working relationships with people working within the datacenter and at corporate.Providing IT support for the entire datacenter for secure access workstations (SAWs), laptops, non-secure laptops, servers, and conference room A/V.Ensuring SAW devices are in a "healthy" state, meeting Security's compliance standard.Receiving confidential information to perform BIOS setting changes.Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.Maintaining an inventory of spare devices for the site and ensuring the latest OS version is installed.Researching sites and conversation channels to learn about current issues and recommended fixes.Providing guidance to users for common SAW repair issues.Raising and escalating SAW issues experienced by users.Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.Understanding overall ticket management process.Providing Senior Datacenter Technician-level support when needed, including performing power cycles, swapping out failed components, handling storage media, and performing troubleshooting when needed. Also, performing cable installations, hardware rack/stack installations, testing, and troubleshooting using standard datacenter processes.Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.Assisting Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required
