Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNew Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way. You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Becoming an expert on all things New Balance. Embrace our company values and act as a brand ambassador.RequirementsWhat skills & experience will you bring to us?A fluent level of Dutch with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefitsWhat do we offer?Start date: 18 of SeptemberContract: Temporary (3-month contract with 1-month probation period)Full-time: (39 hours/week)Working days/Hours: Monday to Friday, from 9 AM to 6 PMSalary: €19,400#J-18808-Ljbffr