Job Posting Title: Service Systems Engineer
Summary: What You'll Do: Onsite Installations / Service Systems Activities:Install, convert, troubleshoot, repair and/or remove as necessary, Gaming Controller, Oasis hardware and or system related to Bingo with no assistance.Install Bingo servers, firewalls switches and all system related Bingo equipment without assistance.Troubleshoot network connectivity issues back to the switch.Responsible for the coordination of all installations and visitation schedules delegated to you in conjunction with the EMEA Technical Manager.Pre-plan, schedule and perform service activities assigned.Customer Service Support and Training:Interact with direct management and work colleagues.Monitor System related issues on one link, vertex, bingo etc to ensure actions are taken to resolve the customer problem(s).Act as a Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues.Planning and Project Preparation:Review pre-install documents to determine which parts will be needed to complete the installation.Follow directions when given a task from Department Head or designee in charge of install.Reporting and Project Review:Gather and report accurately on service activities by compiling trip reports and when needed by utilizing the Sales force Ticketing system.Capture and document known issues and inform EMEA Technical Manager.What We're Looking For: Must Have: Must be at least 18 years of age and have a valid driver's license.Must be able to read, write, speak and understand English.Minimum 2 years using Linux.Working knowledge of Computer Networks (VLans, DHCP, DNS).Must be able to work independently and be team oriented, organized, detailed, goal and results driven.Must be willing to do occasional travel with short notice and work extended hours.Must be able to manipulate weight in excess of 22Kg, using equipment such as dollies, machine lifts, sign lifts, etc.Communication skills to liaise with both internal and external customers.Function in a high-pressure environment from time to time.Nice to Have: IT related degree or certification related to Server installations, Switches, Firewall and Port configuration Required.Minimum 1 year working in windows server (experience with Hyper-V preferred).Ability to take ownership of business issues and investigate root cause.Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
Our Values: All about the PlayerTalent UnleashedCollective BrillianceGood Business Good CitizenThe US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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