Role: Systems Operations Manager
Location: Chennai, India - Hybrid
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.
We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry.
We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and ever-changing world of compliance for our clients.
As we expand our footprint, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.
The role of SysOps Manager is a hands-on position that manages our 2-3rd tier technical teams in India and develops secure and compliant processes and practices with counterparts in Australia and the UK, ensuring 24x7 follow-the-sun operations, maintenance, and support.
Responsibilities: Providing operational infrastructure expertise, management, and assistance to our team of infrastructure engineers, DBA's, and DevOps engineers. Management and development of day-to-day 2-3rd line support capability. Identify improvements in monitoring and operational delivery and establish projects and changes to deliver them. Develop support and operational competence and procedures around our public (Azure/GCP), private cloud services (on-prem colo/Hetzner/OVH), and our BAU systems. Manage the P1 incident process, responding to and managing high priority incidents within SLA's. Own and complete the RCA process and follow up tickets in the event of an incident. Remotely monitor and manage datacenter/cloud, hardware, software, and services suppliers. Service owner for infrastructure and responsible for change, incident, and configuration management. Ensure delivery of 99.98% uptime environment in line with tight SLA's. Participate in and deliver SysOps projects and complete changes to minimize risk and provide an optimized, resilient and secure network environment. Managing the design and deployment of new solutions, equipment, and services to support staff and product. Researching, designing, and applying best practices, technologies, and approaches to manage capacity, growth, automation, security, and compliance. Managing the standards technical documentation for support, configuration management, and knowledge sharing. Participate in the infrastructure project portfolio. What we're looking for: The successful applicant will demonstrate:
Strong team management skills to include mentoring, objective setting, and skills development. Broad technical experience and knowledge with the ability to be hands-on when required. Qualifications or certifications in relevant infrastructure/management areas such as security, networking, VMWare, Azure, etc. Working knowledge of ITIL and ISO aligned processes (Incident, Problem, Change, Release, Security) with experience of frameworks such as NIST, CIS, CSA, SOC, ISO. Strong technical knowledge of networking, infrastructure, and virtualization technologies in our stack (VMware/Windows Server/SAN's/SQL/VEEAM/Linux). Working knowledge of IaC and automation principles and technologies for configuration management, monitoring, and infrastructure automation. Firm understanding of the design and implementation of Network Security Standards and controls in both on-prem and cloud environments. Demonstrable knowledge of TCP/IP network configuration, best practices, and security. Support, management, and configuration of Windows and Linux Servers in various roles and functions. 5+ years SysOps Management, Change Management, and Secure Operations Management in a software delivery organization. Why Us? CUBE is a well-established market leader within Regtech, and our category-defining product is used by leading financial institutions worldwide.
We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services, and products.
Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact and progress your career alongside the business, it couldn't be a better time to join us!
CUBE is a remote-first business, allowing you to design your home office and choose your own work equipment.
We host regular in-person meet-ups as a chance to get together, share ideas, and collaborate with other teams.
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