We are looking for a candidate who will be responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising all networked software and associated operating systems. Responsibilities : Strategy & Planning Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Acquisition & Deployment Design and deploy new applications and enhancements to existing applications, software, and operating systems. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Operational Management Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems. Ensure system connectivity of all servers, shared software, groupware, and other applications. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Ensure compatibility and interoperability of in-house computing systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues, including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment. Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues. Work independently to troubleshoot all support requests and follow escalation policies. Responsible for computer hardware builds and maintaining inventory for computers ready to deploy. Establish and maintain a positive professional relationship with users. Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied. Participates in after hours on call rotation. Provide training and mentoring for desktop support team members, including escalated support requests. Abilities and Skills: Problem Solving ability Innovative Building Relationships Communicating Information Providing Leadership Adaptable to change Structuring and prioritizing tasks Competencies Understanding of general IT related troubleshooting Knowledge of Windows based systems and Point of Sale platforms End user support functions Knowledge of SLA management Understanding of IT security Ability to accurately perform basic to intermediate mathematical functions Ability to thrive in a fast-paced, rapidly changing environment Requirements Experience/Knowledge: Minimum Matric Minimum of 4 years general IT experience MCP (Microsoft Certified Professional) & A Certification highly preferred Certification in technologies (A, N, MCSE). CompTIA N or IT Diploma or MCITP (Desktop Engineer) Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP. Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN Above average knowledge of commonly used applications (MS Office suite of products , Internet Browsers) Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals). Basic knowledge of Fortinet Firewalls Basic knowledge of VMWare Basic knowledge of Veeam Salary Offering: R35 000 R40 000