We are looking for an Implementation Consultant to join our Implementation Services Team.
Reporting to the 'Manager, Service Implementation', the Implementation Consultant provides services to customers such as consulting, system analysis, configuration, (web-)trainings, workshops, implementation assistance, and customer guidance as part of a project team led by an ExLibris Project Manager. The Implementation Consultant will take responsibility for full project delivery including project management and execution. The position includes technical aspects as well as an intense consulting part regarding workflows, configuration decisions, and migration questions in direct communication with our customers. Ongoing work with different stakeholders within Ex Libris such as Professional Services Teams in other regions, Global Support Teams, Cloud Team, or Product Management are also part of the role.
This is an amazing opportunity for someone to work on onboarding our library products. If you have experience with customer consultation and support for post-implementation activities, we would love to speak with you.
About You – experience, education, skills, and accomplishments: Bachelor's degree in a related field. At least 5 years of experience working in structured libraries or implementing software in a SaaS environment. Fluency in English and at least one other European language is required (French preferred). It would be great if you also had: Working knowledge of Ex Libris products. Experience with project management. Knowledge of workflows and industry standards in the academic/public library market or the sector of higher education. What will you be doing in this role? Conduct system and data analysis as part of our library software products implementations. Perform software products configuration based on customer's requirements. Interpret and understand customer requirements and workflows and translate them into solutions. Analyze and troubleshoot customer issues and requests. Provide consulting, guidance, and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction. Train customers in our products, web-based or via on-site workshops, and provide knowledge transfer and support for workflow and configuration decisions. Coordinate implementation activities with project managers and others in the Professional Services organization, as well as with other global Clarivate teams. Carry out post-implementation consulting services to ensure client satisfaction. Use defined procedures and systems to perform and document implementation tasks. Contribute to the development and improvement of standard procedures and tools as needed. Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management, and escalations. About the Team: You will join the Ex Libris Professional Services EMEA team, which consists of around 40 people located in different EMEA countries.
You will become a member of a sub-team of 5-8 people, reporting to a Team Leader. The team is very experienced working in a virtual environment. We do our best to: Help each other sharing problems and celebrating success. Be very customer focused. Keep the team spirit high while working remotely. The role reports to the Manager, Service Implementation, based in France.
Hours of Work: This is a full-time, permanent position based in London, Cambridge, Munich, Antwerp, or Barcelona.
This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed. The teams you will work with are primarily located in EMEA.
This position will require between 5%-10% travel.
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At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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