HAYS Business Services is the Business Consulting Line of the HAYS Group. HAYS is collaborating with a Top Ecommerce Company that provides the fundamental technology infrastructure and marketing reach to help merchants, brands, and other businesses leverage the power of the Internet to engage with their users and customers. Founded in 1999, the company was led by a former English teacher from China, aspiring to make the Internet accessible, trustworthy, and beneficial for everyone. Currently, it employs more than 20,000 people around the world and has more than 70 offices in Greater China, Spain, Singapore, India, the United Kingdom, and the United States.
We are looking for a System Engineer/Helpdesk Analyst to expand their team and provide support across different European locations.
Responsibilities:Provide IT support to local or regional users and log incidents, manage problems, and requirements via ITIL service ticketing system.Troubleshoot all IT issues of users, including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, and network connectivity.Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity.Build and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printer, etc.Manage IT assets in the region and ensure accuracy of IT asset management.Manage outsourced engineers to deliver IT services up to our client's standards.Act as project manager to cooperate with internal and external teams to plan, design, develop, and implement IT projects in the region.Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support.Requirements:3+ years of desk-side work experience in large enterprise companies.Strong knowledge in User & VIP Support and ITIL methodology.Familiarity with Mac and Windows OS systems.Strong data analytic, communication, and interpersonal skills.Quick learner and ability to embrace change.MCP certified.Proficiency in both spoken and written English.Valuable Chinese knowledge.What we offer:Office schedule: from 9 hrs to 18 hrs.Office location: Barcelona.Hybrid work: Attendance 3 days/2 days a week.Stable Project.Professional Development.We are waiting for profiles like yours, passionate about technology and who want to face a new challenge. If this is your case, sign up for the offer so we can tell you more!
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