(Syi-438) | Danish Customer Service Advisor

At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.

We offer customized recruitment solutions, including permanent, temporary, contract, and executive staffing. With a focus on quality and efficiency, we utilize advanced technology and a client-centric approach to ensure the best matches for both businesses and job seekers.

Our services extend internationally, providing comprehensive support for local and global recruitment needs.

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email.

This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues, and maintaining strong customer relationships.

Profile Fluent in Danish (Level C2)Working proficiency in EnglishExperience in a call centreStrong communication and social skillsPositive attitude towards changesTeam-player mentalityStrong listening skillsService-oriented approachAbility to handle conflicts constructively Daily tasks Blocking lost / stolen credit and debit cardsHandling inquiries from credit card holders and ensuring the security and protection of credit card informationIdentity verification, answering questions, and explaining any steps are among your core dutiesChecking temporarily blocked cards for transactions and permanently blocking or unblocking the credit cardHandling claims files Benefits Paid trainingFree Spanish lessons (once a week)Unique, atmospheric, people-oriented call centre, with a good dose of funMarket-based basic salary with the possibility of a bonusEmployee benefits such as meal cards, transport cards, and private insurance4 company outings per yearFree fruit and coffeeGrowth opportunities Location
Barcelona, Spain
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