.Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Job Title: Guest Services CoordinatorDepartment: Guest ServicesInspired and Supported by: Guest Services SupervisorSalary: £29,860 including service chargeShift hours: Monday to Sunday 07:00 to 15:30 and 14:30 to 23:00Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.You will be accountable for:Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards.Handling telephone communications encompassing switchboard, Food and Beverage and all in-house guest requests, whilst assisting with In Room Dining, Concierge requests and Valet/Laundry.Providing knowledgeable responses and recommendations to all guest enquiries, whilst taking every opportunity to exceed expectations.Setting teams up for success through accurate arrivals report checks and clear communication.Your key responsibilities & contribution will be:Ensure internal and external calls are handled according to our service standards.Knowledge of all telephone, communication and booking systems.Knowledgably answer all general and food and beverage enquiries whilst accurately placing Afternoon Tea, Bar and Restaurant reservations accordingly.Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service.Full pre-arrival preparation for guests including advance contact with guest, updating the systems and clearly communicating all relevant information with the relevant teams.Actively participate in up-selling and cross-selling the hotel's services.Take in-room dining orders, up-sell daily specials and dishes appropriately, ensuring orders are entered accurately in SilverWare for prompt delivery.Assistance with rooms' coordination to ensure the smooth running of daily operations.Thorough checking and preparation of pre-arrival reports and coordinating guest itineraries.To drive innovation and continuous improvement of the department to ensure a seamless experience for all guests from pre-arrival through to post-stay.To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience