Swedish Speaking Trainer – Call CentreRiga, Latvia€2000 gross per monthThis job posting for a Swedish Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements:Job Overview:The role is essential for:Training Delivery: Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles.Upskilling and Knowledge Enhancement: Continuously updating teams on project knowledge using various effective learning methods to boost overall performance.Monitoring and Improvement: Running post-knowledge tests (PKTs) and gathering evidence to assess and improve knowledge retention.Supporting Operational Excellence: Contributing to the organization's goals by ensuring the workforce is skilled and informed, thus maintaining high service standards.Experience Required:To qualify, candidates must have:Language Proficiency: Advanced Swedish (C1 level) and strong English (B2 or better) for both verbal and written communication.Relevant Work Experience: At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking.Communication Skills: Strong interpersonal and communication skills, along with experience working collaboratively in teams.Customer Service Knowledge: Background in managing customer service programs (retail experience is a plus).Presentation Skills: Proven ability to deliver effective presentations and trainings.Organizational and Planning Skills: Ability to organize and manage training schedules effectively.Group Dynamics Awareness: Understanding diversity within teams and how to manage group dynamics.Tech-Savviness: Competence in MS Office applications like Word, Excel, and PowerPoint.Analytical and Results-Oriented Approach: Ability to analyze performance data and strive for measurable results.This position offers a salary of €2000 gross per month and is aimed at individuals with a strong training background, customer service experience, and fluency in Swedish and English, specifically within the financial services industry.
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