Description Our client:Our client makes everyone matter.For you.For our brands.And for the hundreds of thousands of customers they look after.They are the European Market leader in the business solutions provider industry and is made up of inspiring individuals buzzing to create excellent customer experiences for some of the world's most exciting brands.If you're up for it, you'll join a high-performing team that you can be proud of and create meaningful moments, moments that matter to customers and clients.Life at their office Spain:Working with adventurous people from over 29 nationalitiesPersonal and professional developmentA great work environment, a dynamic and young approach, with true career opportunitiesOur client offer you:You will be trained and constantly guided by your managers and your team.You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team.Your benefits for working for our client:Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusRestaurant cardGreat office location in BarcelonaFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad What you'll experience:As a Supervisor in our team, you will:Monitor and report team performance (correct call treatment, case treatment...)Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily workManage all disciplinary issues effectively (with oral warning and requesting HR with written ones)Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.Offer support in critical problems (case escalations, emergencies, customer complaints).Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.We are looking for you:Are native or proficient in Swedish language + Fluent in EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationPossess business knowledge and commercial awarenessHave minimum 6 months of sales experienceAre able to implement and manage changeShare values of commitment, unity, integrity, recognition, and WOWNordic Jobs Worldwide We are a leading Nordic recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent.We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon.We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.Requirements Do you want to take your career to the next level?We are looking for a Swedish speaking - Supervisor to join our client´s exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
