Swedish Speaking Quality AnalystRiga, LatviaGross salary of €2000 gross per month.Job Responsibilities:Quality Auditing:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer coaching to improve performance aligned with operational goals.Collaboration:Join internal and external calibration and monitoring sessions.Participate in discussions with stakeholders and customers to refine quality.Reporting & Improvement:Provide data and observations to improve overall customer experience.Assist in developing reports for quality metrics.Support & Training:Handle calls and support escalations as part of operational duties.Take part in training to better understand client needs and business processes.Job Requirements:Language Proficiency:Swedish (C1 level) and English (B1+ or higher).Attention to Detail:Strong accuracy in monitoring and logging data.Problem Solving & Analytical Skills:Ability to analyze data and suggest continuous improvements.Communication & Interpersonal Skills:Ability to communicate effectively in feedback and team environments.Technical Skills:Advanced computer literacy and ability to multitask across different systems.Personality Traits:Friendly, optimistic, and self-motivated with a service-oriented approach.Work Flexibility:Ability to work shifts or part-time (where legally applicable).Background Check:Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems.This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role.
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