Description
ProfileAn exciting opportunity to join an innovative project for a global tech brand delivering world class customer service and sales support through a video call service.There are three primary parts to the role. First is to provide an in-store video shopping experience for you to respond to, influence and convert customer´s sales enquiries whilst delivering an outstanding level of customer service on a one-way video call.The second part is to participate in video content for the client by presenting on live events and pre-recorded videos. You will have input into scriptwriting, translating and brainstorming on content to be created to set the direction of the project.Finally, you will also be required to provide support for the call centre where needed by taking inbound calls and supporting with administrative tasks.You will have a positive personality and comfortable being on camera and the face of the brand.With over 100 products in the clients customised showroom, you will have a passion for technology and be self-motivated to maintain an expert level of product knowledge. You embrace change and the diverse nature of the role, willing to support in all aspects of the project. Main Duties and Areas of Responsibility:Demonstrate products and features on a video callIncrease sales and market share through your interactionsIncrease conversion rate from query to purchaseDeliver excellent customer service on each callAnswer queries efficiently and confidentlyMaintain an expert understanding of productsMerchandising, maintaining, and reporting on inventoryKeeping up to date with trainingProvide market related insights and feedbackPresenting on public, and internal facing video contentScript writing and translationsCreating and presenting training contentSupport for the call centre where necessarySupport for filming tasks as required including potential out of hours workingPerson Specification:Previous customer service and/or sales experiencePassion or previous work experience within technologyFriendly and have an engaging personalityComfortable working in a training and sales environmentComfortable demonstrating on a one to one and group basisComfortable working on cameraPersonable and energeticStrong communication skillsSelf-motivated and positiveEager to tackle challenges and changeTeam-playerCompetencies:Native speaker for your market + fluent English requiredWorks collaboratively within the team to drive the project forwardConsiders the customer to deliver excellent serviceCommunicates effectivelyMakes the right decisions and solves problemsGoal orientated to achieve targetsWhat can you expect from us?Full paid training, covering all product knowledge necessaryDevelopment plansThe opportunity to work with a renowned client and a fantastic teamAbout Nordic Jobs WorldwideNordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Requirements
Are you enthusiastic about the tech industry and have a background in customer service or sales? We are now looking for Swedish-speaking Live Expert to join our client's exciting projects, with a world leading tech company in Barcelona city center!
Offer
Work as a Swedish-speaking Live Expert within High Tech Industry in Barcelona!
Conocimientos:Swedish, Friendly, A Team Player, Strong Communication Skills, Positive Attitude
