TasksThe Customer Support Team is primarily focused on providing a highly customized and personal experience for our clients' end customers.
This service includes:Technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.Handling inbound and outbound calls to and from customers, acknowledging customers' needs or issues, and providing helpful solutions to their challenges.Documenting and recording all activity and communication with customers over the telephone and email in the appropriate client database.Providing support via different channels: phone email.Attending technical and soft skills training sessions.RequirementsCustomer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.Team Player: Collaboration is key to success.
You're willing to work together to create the best outcomes for our clients' customers.Minimum 1-year experience in customer service/support is an advantage.Fluent in Swedish written and spoken.
Additional languages are a plus.
Need to understand English as it's the internal company language.Ability to communicate effectively and with empathy on all required channels.Must possess excellent interpersonal skills.Must be patient and flexible and have the ability to quickly analyze a problem, develop, and implement a solution.Computer-literate.The ability to stay calm when working under pressure.Hybrid Work Timetable.
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