Swedish Speaking Customer Support Agent - [L741]

Job Summary : As a Swedish speaking Customer Support Agent at Rubiko, your key responsibility is to engage in close collaboration with your team leader, ensuring alignment within our customer support team.
Your primary focus involves delivering first-level support with an emphasis on providing high-quality service.
This includes addressing concerns related to online gaming, gambling, finance, technology, and any other relevant issues within the customer support department.
Your role is integral in establishing a responsive and efficient support system that effectively tackles a diverse range of customer inquiries and issues.
Key Responsibilities Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services.
Guide customers through the site and/or mobile phone assisting them in using the various services and products offered.
Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere.
Actively report internally to team leads and various business partners with information about the status of the various markets and customer cases.
Qualifications Previous experience in the Customer Support industry is an advantage.
IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry.
Excellent written and verbal communication skills.
Great team player and ability to work with autonomy and good initiative.
Can work well under pressure and navigate online on multiple platforms.
Eager to learn and keep up with new updates information in a fast-paced industry.
Adaptability to work on shifts and some weekends rotation basis with the rest of the team.
Language Skills Fluency in Swedish and English, both written and spoken.
Benefits Remote work and allowance.
E-Learning professional development program.
Wellness Benefits.
Competitive fixed salary + commissions + bonuses.
Assistance to obtain NIE and SS number.
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