Are you a coffee enthusiast? Be part of our team in Chania, Crete and inspire people to produce perfect food and beverage results in their own homes with ease.
At Teleperformance Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment - from high-end espresso machines to food processors - designed to simplify consumers' daily lives, allowing them to "Master Every Moment".
If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You'll be working in our super modern offices in Chania, Crete.
Responsibilities: Be the primary point of contact for customer requests, providing an enhanced customer experienceUtilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget usersSupport English-speaking customers in the UK and Ireland, and any other customers that choose English as their desired support language.Respond to customer inquiries about our client's new and existing products, facilitating their useHandle complaints - always in a graceful and professional mannerResolve issues as they arise - timely and efficientlyMaintain solid customer relationships by handling questions and concerns with speed and professionalism What you will bring: High level of fluency in SwedishGreat knowledge of the English language (oral & written)Work experience in a customer support role is a plusExceptional communication & soft skills, as well as a problem-solving mentalityTech savviness & learning agilityA genuine sense of ownership along with an unbreakable team spiritA positive attitude, empathy, and high work ethicFlexibility in adapting to a fast-paced environment What we offer: Complete relocation support (flight ticket to Chania, Crete, pick-up & drop - both at no cost to you)Free accommodation or extra accommodation bonus, throughout the entire employment periodCompetitive monthly salary + 2 extra salaries per yearRefer-A-Friend: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsConsistent support for anything you may need along the wayState-of-the-art premises - including an amazing activity room with a fully-equipped gym, table tennis table, and moreSpecial events as well as community & social responsibility initiativesFree online Greek language coursesProfessional growth & development opportunities within a multicultural, safe and fun workplaceWork for a Great Place to Work-Certified Company that fosters diversity Find out more
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