Swedish Quality Analyst - Barcelona - Ba-341

Teleperformance Spain is currently looking for a Quality Analyst with native level of Swedish, eager to develop his/her career with the worldwide leader in outsourced omnichannel customer experience management. This role requires a professional with a keen eye for details who can work resourcefully and efficiently to assure quality of programs, software and systems.Your main responsibilities will be:Reviews for compliance with policies and procedures, ensures staff are providing accurate information.Reviews After Call Surveys.Prepares quality reports and performance trends.Provides management with daily and month end call management and department performance reports.Works on a variety of assigned special projects.Requirements:Native level of Swedish and fluent in English, Danish is a plus.B2B Digital Sales Experience.Professional verbal and written communication skills.Ability to use procedures to make decisions and logic to identify needed exceptions.Ability to handle multiple tasks at a time and meet deadlines.Technical expertise with spreadsheet and word processing software.Proficient PC skills.Must be self-motivated, detail oriented, have the ability to accurately gather and document statistics.Must be effective and efficient working in a team environment.Benefits:Full-time contract, 39 hours/week.This is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Competitive Salary.Relocation package: Flight ticket, Accommodation in a nice studio, Support with a private Health Insurance.A permanent presence of coaches who will facilitate your personal and professional development.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.International business casual environment.Permanent Contract.Competitive Benefits package!Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
#J-18808-Ljbffr