Swedish Or Danish Or Norwegian Customer Experience Specialist | Sxr931

PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life. While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world. PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. - We also specialize in the delivery of totally customized solutions delivered in your corporate's branding. Job Description Respond to customer enquiries via chats, calls, social media queries & emails Provide customers with product and service information Research required information using available resources Identify customer needs Manage and resolve customer complaints Maintain an up to date customer information system Identify and escalate priority issues Follow up customer calls where necessary Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1-3 years). Minimum Requirements: Native/Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of EnglishStrong customer orientation (previous customer service experience is advantageous) Available to work shifts (International Call Centre) Office-based in Barcelona, Spain Strong PC literacy Skills Goal-oriented Proactive Sense of urgency Positive and professional Strong communicator (verbal and written) Willing to go above and beyond to exceed customer expectations Strong time management skills Accurate and able to follow processes and procedures #J-18808-Ljbffr