Swedish Or Danish Or Norwegian Customer Experience Specialist

PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life.
While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world. PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
Responsibilities

Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up to date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary

Job Requirements

Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years)
Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English
Strong customer orientation (previous customer service experience is advantageous)
Available to work shifts (International Call Centre)
Office-based in Barcelona, Spain
Strong PC literacy

Skills

Goal-oriented
Proactive
Sense of urgency
Positive and professional
Strong communicator – verbal and written
Willing to go above and beyond to exceed customer expectations
Strong time management
Accurate and able to follow processes and procedures


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