ABOUT AMPLE
Do you want to change the world?
Ample, Inc. is a pioneer in the electric vehicle space that is developing a new way to deliver energy to any electric vehicle.
At Ample, we use advanced robotics to enable fast modular battery swapping that is as fast, as cheap, and as convenient as gas.
We are a team of technologists, designers, and environmental enthusiasts who believe this problem to be among the most critical challenges of our time.
Join Ample and help us make this a reality for billions of vehicles.
ABOUT YOU AND THE ROLE
Ample is looking for tech-savvy team members who enjoy troubleshooting hardware and software systems.
These are full-time roles with a San Francisco-based technology startup.
These roles may include working evenings, weekends & holidays.
As a Swapping Operations Specialist, you will be operating Ample's EV battery swapping stations and interfacing with customers, troubleshooting any technical issues that arise at our stations.
For those individuals capable of and desiring advancement into operations/technical field support, there will be opportunities for growth.
Ideal candidates are energetic, enthusiastic, and have excellent communication skills.
Ample delivers energy 7 days a week.
The Operations team is specifically looking for members willing to work on rotating shifts, according to customer demand.
RESPONSIBILITIES Remotely manage Ample's network of swapping stations, ensuring stations stay in excellent condition and ready to swap.Monitor battery swaps for safe and successful completion and customer satisfaction.Diligently document information on station status, swap results, customer experience, etc.
for detailed operational data tracking.Quickly escalate issues to support teams, working within Operations and with Engineers and others to troubleshoot and rapidly resolve hardware and software problems.Assist customers with using the swapping stations, as well as any vehicle issues or other inquiries they may have.Perform driving, testing, validation, and other hands-on work in the field as needed.Work with teams in different countries.REQUIREMENTS
Preferred Education: FP de grado medio o superior idealmente en la familia de Electricidad y Electrónica, o Fabricación Mecánica.
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