Are you looking for a new challenge in your career? Great! And you're considering working at Cigna? Even better! You'll have lots of questions. Here are some answers. What does Cigna do? We started over 200 years ago and have continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We deliver choice, predictability, affordability, and access to quality care through connected, personalized solutions that advance the whole person's health, both in body and mind. With over 170 million customer and patient relationships in over 30 countries and jurisdictions, we can harness actionable insights that drive better health care results. Our global workforce of more than 74,000 employees is dedicated to living our mission and being champions of our customers and communities every day. Cigna provides employee benefits around the world, including health insurance services and life & protection solutions (LPS) like life & disability plans. We are passionate about helping people improve their health, well-being, and peace of mind. Cigna Europe has more than 60 years of experience in designing, implementing, and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from European corporations, International Organizations (IGO & NGO), and governments. We also provide healthcare for globally mobile individuals. To support its European and Global Segments customers, Cigna Europe has dedicated offices in the United Kingdom, Belgium, Spain, Kenya, Dubai, the United States, and Malaysia. What are your main responsibilities? You will be responsible for client communication for designated account relationships. Key areas include: Coordinate and ensure follow-ups of the assigned contracts. Handle medical issues in collaboration with our medical consultants. Utilize your language skills to translate different documents when needed. Use work planning to ensure priorities are correctly managed and service performance is maintained. Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction. Contribute to maintaining a co-operative and friendly working environment. Share possible improvements with your manager. Relations to other positions: Assist the Client Manager in several tasks.
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