Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Opportunity: Contribute To The Growth Of Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leads by example by engaging and interacting with all customers and maintaining a clean and organized store.
Role models outstanding customer service.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Takes an active role in training and mentoring Associates on front end principles.
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
Addresses customer concerns and issues promptly, ensuring a positive customer experience.
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.
Who We Are Looking For: You!
Available to work flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi-tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail and 6 months of leadership experience.
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k); Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
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