Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.Univr.Se). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies.
What are we looking for? As the Senior Support Manager and Office SysAdmin Lead, you will play a pivotal role in ensuring the seamless operation of location-based LBVR (Location Based Virtual Reality) installations operating our Unity-based software, Univrse Experience Manager. This dual-role position requires a seasoned professional with extensive experience in technical support, team leadership, and systems administration. You will be responsible for leading a support team dedicated to resolving remote technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.
Minimal Qualifications for the Role: Bachelor's degree in computer science, information technology, or a related field.Proven experience (5+ years) in technical support, preferably in VR or gaming industry.Strong leadership skills with experience managing technical teams.In-depth knowledge of Unity and VR technologies.Solid understanding of IT infrastructure and systems administration.Excellent communication skills with the ability to engage with clients and internal stakeholders.What will you do? Technical Support Leadership: Lead and mentor a support team responsible for resolving software, hardware, and staff misprocesses issues at client venues. Prioritize and manage support requests, ensuring timely and effective resolution. Create and update user manuals for the local teams managing the experiences. Collaborate with the development and QA teams to escalate and address complex technical issues. Document issues and provide reporting to the project managers and product and content teams. Development of best practices.Client Relationship Management: Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues. Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.Office Sysadmin Leadership: Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations. Implement and enforce security measures to protect company data and ensure compliance with industry standards.Systems Maintenance and Optimization: Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems. Identify opportunities for system optimization and implement improvements to enhance overall performance.
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