At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.Why live and work in Sofia/Bulgaria?Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.For one of our clients – one of the leading companies in the customer experience management field, we are on the lookout for skilled, tech-savvy and communicative people for the role of Support Superhero with Turkish and English (Work from Sofia/Bulgaria).Essential Duties and Responsibilities:Handle inbound calls, chats, and emails to resolve customer service issues;Follow procedures to escalate inquiries when needed;Inform customers about products and services;Use multiple systems to update records accurately;Support and collaborate with the team.Requirements:Fluent in Turkish (C1) and good English (B2).Contact center or customer service experience is a plus.Quick to adapt to new products, processes, and tech.Reliable with good attendance and time management.Computer literate.Our client offers:Competitive salary (3000-3500 BGN GROSS) and additional bonuses;Full-time employment on standard working hours Monday - Friday;Health and Life Insurance and paid annual leave days;Initial training (4 weeks) and ongoing training and upskilling for all employees;Opportunities to grow and further develop within the company;Attractive benefits including Multisport card, transport allowance, corporate discounts, gift vouchers, and more.If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).
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