Support Specialist - Image Guided Surgery (Igs) / Madrid Or Bilbao

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.
You will be working independently from your home office, ideally located in Madrid or Bilbao .
Main responsibilities will include: Install new Brainlab devices and software in hospitals
Install SW/HW upgrades
Perform maintenance and inspection of systems/devices including electrical safety tests in specified time
Perform troubleshooting independently
Repair systems/devices and minimize downtime
Complete every installation or service assignment quickly and efficiently
Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products, and provide sustainable input for continued engineering
Keep customers up-to-date regarding open requests, maintain good customer relationships, and deliver high-level customer service
Maintain good and efficient communication between customers, colleagues, and superiors

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