Support Specialist - Image Guided Surgery (Igs)

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensuring that customer equipment is installed, maintained, and serviced, and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.
You will be working independently from your home office, ideally located in Madrid.
Main responsibilities will include:Install new Brainlab devices and software in hospitalsInstall SW/HW upgradesPerform maintenance and inspection of systems/devices, including electrical safety tests within specified timeframesPerform troubleshooting independentlyRepair systems/devices and minimize downtimeComplete every installation or service assignment quickly and efficientlyPlan, organize, and implement all service assignments conscientiously and independently, following directives from the Support ManagerPerform mandatory administrative tasks accuratelyDocument performed services according to Brainlab policiesProvide ideas and innovations to improve current products and provide sustainable input for continued engineeringKeep customers up-to-date regarding open requests, maintain good customer relationships, and deliver high-level customer serviceMaintain good and efficient communication between customers, colleagues, and superiors
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