Support Specialist – Image Guided Surgery (IGS) Support Associate Madrid, MD, Spain
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.
Job DescriptionWe are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office, ideally located inMadrid.
Main responsibilities will include: Install new Brainab devices and softwarein hospitalsInstall SW/HW upgradesPerform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified timePerform Troubleshooting independentlyRepair systems/devices and minimize down timeComplete every installation or service assignment quickly and efficientlyPlan, organize, and implement all service assignments conscientiously and independently following the directive from the Support ManagerPerform mandatory administrative tasks accuratelyDocument performed services according to Brainlab policiesProvide ideas and innovation to improve current products, provide sustainable input for continued engineeringKeep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer serviceMaintain good and efficient communication between customers, colleagues and superiorQualificationsGood knowledge in the area of computer and network technologiesStrong analytical, troubleshooting, and problem solving skillsHighly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficientlyExcellent organization and time management skills, ability to manage several work streams simultaneouslyAbility to work well individually and in a team environmentExcellent communication skills in English and SpanishWilling to travel extensively (80%)Necessary to possess a valid driving licenseAdditional InformationA mutually-supportive, international teamMeaningful work with a lasting impact on medical technologyCompany car, cell phone, laptop - also for private useFlexible working hours as well as homeofficeRegular after work, team, and company eventsComprehensive training and continuing education opportunitiesReady to apply? We look forward to receiving your online application including your first available start date and desired salary.
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Thank you for your application. You can expect to hear back from us in the next 3 weeks.
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