.Building a team starts with valuing the team.
We hire the best of the best to ensure you're working with people you can constantly learn from.
You're trusted to get your work done your way while testing the limits of what's possible and what's next.
We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.
We also value sports.
Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level.
Sports can change lives—that's what we value.
Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.
Ready to join us?
Your Role We're looking for a Support Specialist to join our Match Analysis team in Barcelona, Spain.
You'll be responsible for working directly with clients from various sports and organizations, including some who play in notable competitions such as Ligue 1 & 2, Rugby Top 14 and others.
As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.
For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week.
Must-Haves Thrive on the front lines.
Whether it's over phone calls, video conferences or emails, you don't shy away from answering users' questions.
A problem solver.
You're easily able to see the world through someone else's eyes and find the best feasible solution for them.
Running diagnostics to troubleshoot and resolve technical problems is a breeze for you.
A confident communicator.
You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated.
Flexible.
You're available to work weekends and handle requests through multiple channels.
You show resilience in a fast-paced, ever-changing environment.
Multilingual.
You are fluent in both English and French.
(Any other language is a plus.)
Nice-to-Haves Knowledgeable.
You're familiar with high performance analysis workflows, and with video analysis software such as Hudl Sportscode.
Experienced in tech support.
As our users' first point of contact, it's a plus if you've had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
Eager.
You're self-motivated, curious and want to learn so you can better help our clients achieve their goals.
Reliable.
You take ownership in your work and you're committed to delivering game-changing support to our customers