Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health.
Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 3,000 laboratories across 34 countries.
Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.
Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centers – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale.
Fostering healthier communities.
Role Description: As a Support Specialist, you will provide professional software support, ensuring high client satisfaction.
You will assess, document, and resolve client technical issues via web and phone, keeping internal and external stakeholders informed about the process, status, and resolution of the technical problems through frequent written and verbal communication.
Responsibilities: Provide technical support and troubleshooting services.
Respond to customer inquiries via phone, email, and chat.
Diagnose and resolve technical issues.
Collaborate with other departments to ensure timely resolution of customer issues.
Document and track customer interactions and resolutions in our support system.
Assist in developing and maintaining support documentation and knowledge base articles.
Participate in on-call rotations and provide after-hours support as needed.
Knowledge, Skills & Abilities: Minimum of 3 years of experience in technical support or a related field.
Proficiency in SQL for database management and troubleshooting.
Strong problem-solving skills and ability to work under pressure.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Familiarity with support ticketing systems and remote support tools.
Additional "nice to have" skills and experience: Experience in SQL, AWS, or related technologies.
Experience with cloud platforms and technologies.
Experience in a laboratory environment.
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