Position: Support Engineer
Our Story: We are an American Fortune 500 company headquartered in Centennial, Colorado.
The company specializes in distribution and value-added services relating to electronic components and computer products.
At Arrow ECS, we are at the forefront of new internet security technology, providing businesses with technical expertise.
As a company, we sell, install, and maintain customers' software and hardware solutions such as firewalls, antivirus, web filtering, and network traffic load balancers, to name a few.
Our customers can range from small businesses to some of the biggest companies in the world.
We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly, works well for their needs.
Few Words About the Team: Through the combination of industry leaders Broadcom, LSI, Broadcom Corporation, Brocade, CA Technologies, and Symantec, the company is leading the industry into the future.
Broadcom is focused on technology leadership and infrastructure software solutions.
The company is a global leader in numerous product segments serving the world's most successful companies.
The Customer Support organization delivers the technical support function of the Broadcom Software Group.
Our mission is to ensure that customers are successful and get the most value out of our software solutions.
We are currently a team of 30 engineers (spread across Morocco and the UK), serving the global customer base and providing continuous coverage.
We are working on a hybrid model: 2 days from the office and 3 days remote.
What You Will Be Doing at Arrow: The Technical Support Engineer at Arrow ECS is a highly skilled customer-focused technical professional that achieves excellent customer satisfaction and drives product success and adoption.
If you are looking to make an impact, this role offers the opportunity of bringing huge value to some of the world's greatest organizations.
You will be working with some of the world's best cyber security technologies and teaming up with top professionals to deliver outcomes that make a difference.
On a regular day, you will manage your backlog of cases, handle new cases raised by customers, assist on case escalations, schedule and attend calls with customers to progress cases, and make use of lab resources to replicate and troubleshoot customer issues.
You will collaborate closely with your colleagues and management team, partnering to meet or exceed the team's performance goals.
You will be expected to occasionally cover, in an on-call model, weekends and public holidays.
Adaptability and flexibility are key in keeping up with the ever-changing business needs and evolving industry.
Responsibilities: Resolve escalated support incidents from our customers and partners.Replicate customer configurations as required to troubleshoot complex errors.Progress simultaneous high-profile/high-priority issues.
#J-18808-Ljbffr