Support Analyst - Helpdesk Con Italiano / Italian (H/M/X) | Je-077

Would you like to be part of a leading company in the digital consulting sector, with possibilities for professional growth and of great worldwide prestige? This is your job! We are looking for people like you, active and open to new challenges.Manpower offers you the opportunity to join a solid company, with a dynamic and multicultural work team with wide possibilities to develop your professional career, offering IT support to various companies around the world. You will receive INITIAL AND COMPLETE TRAINING so that later you can develop the functions of the position normally. Go ahead and embark on this professional project!Your responsibilities will include:Resolve incidents, complete service requests, or initiate support from remote and/or onsite support teams.Identify appropriate problem-resolution procedures using customer-specific information.Be the SPOC (Single Point of Contact) within the service provider for the incident originator.Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.Enthusiastically coordinate progress throughout the entire lifecycle of the incident.Report Service Level Management about identified incidents, potential SLA breaches, and provide them information about the processed incidents and service requests.Offered:Temporary contract for 6 months with the possibility of a permanent contract thereafter.Salary will be according to the agreement and will vary depending on the project + monthly productivity bonus.Hybrid work model.Possible future roles:Quality AnalystService Delivery SupporterTeam LeaderLevel 2 agentMinimum requirements:Fluent language proficiency in English and Italian (minimum B2 level).No experience or Previous specific knowledge of computer science/helpdesk/call center required.Management and mastery of office automation.Valuable studies in Baccalaureate and/or FP of Medium/Superior Degree.Full-time availability for rotating shifts 24/7. You will work 5 days a week and rest 2 days (which can be rotating).Availability to reside on the island of Tenerife. #J-18808-Ljbffr