Support Analyst First Line (German-English)

Detalles de la oferta

Responsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.Minimum Requirements Mandatory languages: German and EnglishBasic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development: Results Focused, InitiativeCustomer-orientedExperience: No specific experience is required (initial training)#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Servicio Técnico Secadoras En Gáldar

Con un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Secadoras en Gáldar, que darán respuesta a tus neces...


Miltécnicos - Las Palmas

Publicado 12 days ago

Servicio Técnico Junkers En La Oliva

Con un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Junkers en La Oliva, que dará respuesta a tus necesi...


Miltécnicos - Las Palmas

Publicado 12 days ago

Servicio Técnico Atermycal En Santa Lucía De Tirajana

Atermycal Asistencia en Santa Lucía de TirajanaCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Aterm...


Miltécnicos - Las Palmas

Publicado 12 days ago

Servicio Técnico Calderas En Santa Lucía De Tirajana

Servicio Técnico Calderas en Santa Lucía de Tirajana Calderas Asistencia en Santa Lucía de Tirajana Con un ágil sistema para solicitar servicio inmediato, co...


Miltécnicos - Las Palmas

Publicado 12 days ago

Built at: 2024-12-23T07:19:37.435Z