Experience the power of a game-changing career Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
And we're proud to be recognised with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations and that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role As a Customer Support Agent, you will:
You are the voice of our company - the direct link to our customersTake care of our German-speaking customers by phone, email, chat and social media channelsSupport competently our merchants for all questions and inquiries about our product and serviceWork on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchantsWork with other departments together, for example, Sales and MarketingYou will be part of an international and multilingual teamYour qualifications Concentrix is a great match if you:
Fluent, verbal and written in Italian (C1)Advanced level of English (B2)Strong communication skills: approachable, patient and customer-orientedHigh level of empathy: providing excellent, customer-friendly service is your top priorityCapable of managing escalation processes and resolving complex issuesPrior experience as customer supportFamiliarity with emotional support (phone, chat, e-mail) and ability to work with many tools at onceProblem-solving mindset, curious and persistent in resolving issuesWell-organised and able to stay calm under pressureProficient in using a smart phone, tablet and computersIf you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusWork in a central location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialised courses, and language classesConcentrix is an equal-opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorised to work in Portugal will be considered for this position.
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