Omega CRM Consulting is looking for a Supplier Support Coordinator that would like to collaborate with one of the top 15 global pharmaceutical companies. This position is for coordination of support for defined applications within IT marketing and Sales organization:
Manage support team across all regions
Working closely with selected vendors
Onboarding of new applications (from domains and projects)
Manage support of current applications
Ensure SLA fulfillment across all areas
Collaborate with regional support teams to define support packages
Conduct support/project related meetings
Consult on how to use contracts and how to build up standard support within the organization
Create management reports
Cross application incident/problem coordination
Define and use communication standards to ensure good collaboration
Collaborate with domain/business leads for application/project support
Experience:
Associate degree in Computer Science or MIS or related field with a minimum of 4 years of experience; or Bachelor degree in Computer Science, or MIS, or a related field with a minimum of 2 years of experience; or a Master degree in Computer Science, MIS, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years
Knowledge and experience with computer software systems, including CRM related applications (Veeva or Salesforce experience a plus)
Project management experience
Strong verbal and written communication skills
Excellent analytical and problem solving skills
Focus on customer service
Self-management skills
Strong knowledge of MS office suite and SharePoint
Teamwork/Interpersonal skills, including experience working with diverse and global teams
WHAT DO WE OFFER
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. Our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 540 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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