About us MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services.
We are part of the MediaMarktSaturn group, with over 1,000 stores in 13 countries and more than 52,000 employees.
In Spain, we have 110 stores and an online store, a Logistics Center and Service HUB in Pinto (Madrid), and the Headquarters located in El Prat de Llobregat (Barcelona).
We work every day to be our customers' first choice as a trusted omnichannel retailer, offering customized solutions in a technology-driven world.
Our success is based on the constant adaptation to new consumer trends, the wide variety of products, services, and solutions, and the unique and personalized shopping experience. All this, with a firm commitment to leave a positive legacy derived from our activity, both to society and the environment.
We'd love to have you join our team! Let's Go!
Are you ready to join us? For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together.
Your goal is to ensure optimal performance of logistics carriers by monitoring KPIs, ensuring compliance with service-level agreements (SLAs), and implementing continuous improvement initiatives.
Tasks Reporting to Control Tower Manager Performance Monitoring & Reporting: Define Key Performance Indicators (KPIs) such as on-time delivery percentage, average transit time, percentage of lost or damaged shipments, shipment tracking accuracy, and load utilization efficiency. Create performance dashboards to regularly track carrier performance against KPIs. Ensure real-time visibility into shipments and status. Build and maintain partnerships with carriers to ensure mutual goals are met. Issue Resolution: Establish a structured process for managing and resolving carrier performance issues. Collaborate with carriers to identify root causes of underperformance and implement corrective action. Continuous Improvement: Regularly review carrier performance data to identify trends and areas for improvement. Organize weekly, monthly, and quarterly business reviews with carriers to discuss performance and improvement strategies. Requirements 3-5 years of work experience in Logistics, Transport, Supply Chain, or similar. Strong understanding of KPIs and performance management in logistics. Experience with reporting tools and Excel for analysis purposes. Self-starter with a sense of urgency and persistence; inquisitive mindset. A passion for continuous process improvements and analytics. A strong affinity and experience with analytics, inquisitive mind. Languages: Fluent written and spoken English and a good level of German. What's in it for you International teams & exciting tasks. Employees discount & Fitness Collaborations. Training & Education. Open corporate culture & Teamwork. Hybrid remote work. Cantina. Workday flexibility.
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