Ready for a once-in-a-lifetime adventure in sunny Valencia? Do you want to join a super-dynamic team and become part of Europe's most ambitious scale-up? If so, the HelloPrint adventure is waiting for you! As a new member of the Traffic Team, you will be the vital link in Valencia between customer service, our network of 400 suppliers, and 40 carrier partners across 20 countries. You'll be at the heart of operations, ensuring everything runs smoothly and efficiently.
The Traffic Team is the support hub for all our suppliers and carriers. You'll be the direct point of contact for various daily operational requests, including incorrect files, delayed orders, machine malfunctions, system errors, complaints, and other issues.
Your role is essential for the seamless execution of daily tasks. You'll communicate delayed orders with suppliers and customers, ensure partner performance meets our high standards, handle returned orders, and manage manual pickups. Additionally, you'll tackle urgent issues as they arise within our supply chain.
If you thrive in a fast-paced environment and love being at the center of operations with significant responsibility in Europe's largest marketplace for customized products, this is the perfect job for you!
What will you do? Start your day at 8:00 am by checking the list of delayed orders and updating suppliers about their order statuses.
Enter orders manually and fix any mistakes for suppliers who don't use our automated systems yet.
Monitor supplier performance closely and address any issues with them to maintain high standards.
Assist the customer service teams by handling their inquiries about order statuses, delivery concerns, and any order-related issues.
Handle returned orders and quickly solve any logistic problems to keep things running smoothly.
Arrange for carriers to pick up orders manually from our producers to make sure logistics run smoothly.
Manage all complaints from suppliers and carriers, helping to resolve and approve them.
Work with the team to improve our systems and processes with suppliers to prevent future delays and complaints.
What are we looking for? Fluency in English: Excellent command of English is essential. Proficiency in additional European languages is a big plus!
Full-Time Availability: Willingness to work full-time, including early hours.
Creative Problem-Solver: You have a knack for coming up with innovative solutions to problems.
Stress Resilience: You stay calm and composed, even in stressful situations.
Dynamic and Flexible: Adaptable and ready to tackle different challenges every day.
Customer Focused: Strong dedication to providing excellent service to our customers.
Strong Recall Ability: Exceptional memory skills are crucial for this role.
Effective Communicator: You have excellent communication skills, are not afraid to speak up, and can convincingly convey your points.
Proactive Team Player: Eager to take on challenges and embrace change, while working well within a team.
Hands-On Mentality: Ready to roll up your sleeves and get involved in various tasks.
Are you ready? 2024: Year of Performance at HelloPrint. We're looking for individuals with energy, a drive for results, eagerness to learn, and strong communication skills. Step out of your comfort zone and join us in making a difference. Ready? Apply today! Once we receive your application and our first impression is positive, we'll contact you to discuss the steps in our hiring process. We aim to ensure that you and HelloPrint culture are a good match.
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