.Ready for a once-in-a-lifetime adventure in sunny Valencia? Do you want to join a super-dynamic team and become part of Europe's most ambitious scale-up? If so, the HelloPrint adventure is waiting for you!As a new member of the Traffic Team, you will be the vital link in Valencia between customer service, our network of 400 suppliers, and 40 carrier partners across 20 countries. You'll be at the heart of operations, ensuring everything runs smoothly and efficiently.The Traffic Team is the support hub for all our suppliers and carriers. You'll be the direct point of contact for various daily operational requests, including incorrect files, delayed orders, machine malfunctions, system errors, complaints, and other issues.Your role is essential for the seamless execution of daily tasks. You'll communicate delayed orders with suppliers and customers, ensure partner performance meets our high standards, handle returned orders, and manage manual pickups. Additionally, you'll tackle urgent issues as they arise within our supply chain.If you thrive in a fast-paced environment and love being at the center of operations with significant responsibility in Europe's largest marketplace for customized products, this is the perfect job for you!Exciting? Keep reading!What will you do?Kick-start your day at 7:30 am by managing the delayed order list, and ensuring timely communication with suppliers about order statuses.Take charge of manually entering orders and resolving errors for suppliers who are not yet integrated into our automated order systems.Review and analyze supplier performance, addressing any issues directly with them to ensure high standards are maintained.Support customer service by answering incoming questions about suppliers, carriers, or the logistics tools HelloPrint uses.Handle returned orders and swiftly resolve any logistic problems that arise, keeping our supply chain running smoothly.Arrange manual carrier pickups at our producers, ensuring seamless logistics operations.Manage all incoming complaints with our suppliers and carriers, facilitating their resolution and approval.Collaborate with the team to continuously improve our systems and supplier processes, preventing future delays and complaints.Do you think you are the missing piece of the puzzle?What are we looking for?Fluency in English : Excellent command of English is essential. Proficiency in additional European languages is a big plus!Full-Time Availability : Willingness to work full-time, including early hours.Creative Problem-Solver : You have a knack for coming up with innovative solutions to problems.Stress Resilience : You stay calm and composed, even in stressful situations.Dynamic and Flexible : Adaptable and ready to tackle different challenges every day.Customer Focused : Strong dedication to providing excellent service to our customers.Strong Recall Ability : Exceptional memory skills are crucial for this role
