Ready for a once-in-a-lifetime adventure in sunny Valencia? Do you want to join a super-dynamic team and become part of Europe's most ambitious scale-up? If so, the HelloPrint adventure is waiting for you!
As a new member of the Traffic Team, you will be the vital link in Valencia between customer service, our network of 400 suppliers, and 40 carrier partners across 20 countries. You'll be at the heart of operations, ensuring everything runs smoothly and efficiently.
The Traffic Team is the support hub for all our suppliers and carriers. You'll be the direct point of contact for various daily operational requests, including incorrect files, delayed orders, machine malfunctions, system errors, complaints, and other issues.
Your role is essential for the seamless execution of daily tasks. You'll communicate delayed orders with suppliers and customers, ensure partner performance meets our high standards, handle returned orders, and manage manual pickups. Additionally, you'll tackle urgent issues as they arise within our supply chain.
If you thrive in a fast-paced environment and love being at the center of operations with significant responsibility in Europe's largest marketplace for customized products, this is the perfect job for you!
Exciting? Keep reading!
What will you do? Kick-start your day at 7:30 am by managing the delayed order list, and ensuring timely communication with suppliers about order statuses.
Take charge of manually entering orders and resolving errors for suppliers who are not yet integrated into our automated order systems.
Review and analyze supplier performance, addressing any issues directly with them to ensure high standards are maintained.
Support customer service by answering incoming questions about suppliers, carriers, or the logistics tools HelloPrint uses.
Handle returned orders and swiftly resolve any logistic problems that arise, keeping our supply chain running smoothly.
Arrange manual carrier pickups at our producers, ensuring seamless logistics operations.
Manage all incoming complaints with our suppliers and carriers, facilitating their resolution and approval.
Collaborate with the team to continuously improve our systems and supplier processes, preventing future delays and complaints.
Do you think you are the missing piece of the puzzle?
What are we looking for? Fluency in English: Excellent command of English is essential. Proficiency in additional European languages is a big plus!
Full-Time Availability: Willingness to work full-time, including early hours.
Creative Problem-Solver: You have a knack for coming up with innovative solutions to problems.
Stress Resilience: You stay calm and composed, even in stressful situations.
Dynamic and Flexible: Adaptable and ready to tackle different challenges every day.
Customer Focused: Strong dedication to providing excellent service to our customers.
Strong Recall Ability: Exceptional memory skills are crucial for this role.
Effective Communicator: You have excellent communication skills, are not afraid to speak up, and can convincingly convey your points.
Proactive Team Player: Eager to take on challenges and embrace change, while working well within a team.
Hands-On Mentality: Ready to roll up your sleeves and get involved in various tasks, including other finance-related topics.
Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia. Have the adventure of a lifetime in sunny Valencia ?100+ colleagues from all around the world Amazing company activities, events, parties, and many more! Free Spanish classes Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever ?Breakfast and Lunch are on us! Become part of our Growth Program, with plenty of job opportunities Free bi-weekly Bueno Bootcamp ?
Why HelloPrint HelloPrint is Great Place To Work-Certified;
A unique culture and challenges at a fast-growing e-commerce company;
Dynamic, entrepreneurial and international environment (34 nationalities & average age of 30);
A great community of like-minded young professionals in Valencia;
Opportunities to grow and to Design Yourself in a fast-paced learning curve;
Support with Spanish administration processes and relocation The best events, friday drinks & free Spanish classes; Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever
A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports
Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!
Are you ready? 2024: Year of Performance at HelloPrint. We're looking for individuals with energy, a drive for results, eagerness to learn, and strong communication skills. Step out of your comfort zone and join us in making a difference. Read more about Customer Experience at Helloprint in sunny Valencia. Kick off your performance and growth adventure at HelloPrint and discover our culture through our 6 Core Values. Ready? Apply today! Once we receive your application and our first impression is positive, we'll contact you to discuss the steps in our hiring process. We aim to ensure that you and HelloPrint culture are a good match.
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