Supervisor Travel Operations | BCD Travel | Spain
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.
Supervisor Travel Operations (French language)
Full-time, based in Poland, France, Germany or Spain.
In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching. You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
A snapshot of this opportunity:
Meet and exceed all performance targets and give feedback to the operations manager.
Support, assist, and coach travel agents to maximize efficiency and productivity.
Work with performance data to maximize the effectiveness and efficiency of the team.
Take proactive actions to improve internal and external customer satisfaction.
Handle client reservations and manage customer complaints and general queries.
Control the workload of your team.
Motivate and develop team members through constant involvement, coaching, and clear appraisal.
Actively participate in the main HR processes: planning, evaluation, coaching, and appraisal.
Assist in the hiring and onboarding of new employees.
Expertly use the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team.
Maintain knowledge of necessary regulations and support BCD Travel and client-driven initiatives.
Anticipate and help with potential challenges that may arise for the consultant.
Review global distribution systems (GDS) queues daily to maintain quality control.
How can you set yourself apart?
Corporate travel management industry work experience.
Solid working knowledge of the travel industry, policies, procedures, and processes.
Advanced skills on GDS Amadeus.
People management experience will be an advantage.
Strong verbal and written communication skills in English and French or English and German.
Ability to handle multiple priorities simultaneously.
Able to work flexible hours, independently, exercising discretion and judgment.
Demonstrated excellent professional customer service and problem resolution skills.
Strong problem-solving and/or critical thinking skills.
About Us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).
We're committed to sustainability and to driving success for our customers, our business, and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating, and celebrating. You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.
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