Supervisor | H219

Responsibilities:Supervise a team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.Services are provided on standard, specialized, or complex systems.Role is primarily tactical in nature.Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.Resolve/monitor routine customer escalations, as appropriate.Education and Experience Required:Typically requires a Bachelor's degree or equivalent experience.4-6 years related experience and project or team management experience.Knowledge and Skills:People management responsibility.Demonstrate some in-depth knowledge of corporate organization and policies.Demonstrate business, technical or functional knowledge at the mastery level.Demonstrate administrative or operations knowledge.Demonstrate skills in project management, analysis, communication, scheduling, controlling, and presentation.Demonstrate management capability.
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