Student Residence Receptionist - (Barcelona)Beyoo - Student & Co Living Accommodation – Barcelona, Barcelona
Tasks: Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints.Meet, greet, and attend to the needs of guests, ensuring they receive an exceptional customer service experience.Build a good rapport with all residents and resolve complaints/issues quickly.Ensure a smooth check-in and check-out of students, ensuring all documents and payments have been received before students' arrival and that rooms are ready.Ensure welcome pack documents are completed on check-in and that the correct charges are levied to student accounts on check-out.Effectively traffic work to maintenance and housekeeping departments as reported to the front desk.Assist the Accommodation Manager as directed with in-house administration.Demonstrate company product knowledge and ensure that the core values of the company are reflected through outstanding customer service.Undertake general office duties, including correspondence, emails, filing, answering telephones, and ensuring the smooth running of the reception area.Responsible for the signing in and out of guests and keys.Assist with general building security by monitoring who enters and leaves the building and reporting anything suspicious to the Assistant Manager or General Manager.Responsible for accepting mail and parcels for residents & staff, and distributing them correctly and efficiently using the in-house system.Process all in-house related requests including Extension of Tenancy, Room moves, and Transfer of Tenancy.Key to the handling of Sales Enquiries and the Letting Process.Comply with policies and procedures to ensure any changes are understood and carried out.Liaise with all departments, including Maintenance, Housekeeping, Finance, and Sales on a daily, weekly, and monthly basis.Skills: A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful, and friendly manner.High standards of dress and presentation.Ability to remain calm during difficult situations or in a very busy environment.Excellent interpersonal skills, including a pleasant telephone manner.Excellent administrative skills and the ability to use emails and various systems.Attention to detail and a high level of accuracy.A positive and enthusiastic attitude with a strong focus on customer service.Requisitos: Se valora nivel B2-C1 de Inglés.
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