Strategic Operations Manager (Remote Friendly)Full-timeWith a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.
We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM.
Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences.
We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.
Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen.
We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and are going to reach profitability in the first half of 2024!
We are now looking for a talented Strategic Operations Manager to lead growth initiatives across the organization. The job is remote friendly in Europe.
As our Strategic Operations Manager, you'll spearhead initiatives to scale project operations across multiple countries, collaborating with stakeholders and partners to optimize performance. You'll be the linchpin between local operations and product development, leveraging your project management expertise to shape the future of healthcare accessibility. If you're passionate about making a global impact and thrive in a dynamic, remote-friendly environment, we want you on our team.
How would you be impacting our mission? You will lead growth initiatives related to scaling multiple international project operations.Engage with stakeholders and maintain relationships with partners such as local project managers, IT teams, product teams, and third parties.Follow up on the project's main KPIs, problem-solve, and define and implement initiatives to achieve our objectives.Act as a connection point between local operations and product.What will help you thrive? Have 4-5 years of experience in Project Management Operations in Tech scaleup or startup.Have excellent skills in analyzing and synthesizing data to provide actionable recommendations. Utilize analytical models and frameworks to suggest appropriate actions.Understand what it takes to be a successful executor: establish and maintain strong stakeholder engagement, including the ability to create and maintain relationships with local teams and global stakeholders.Have excellent communication skills in English (both written and oral) including strong reporting and presentation skills; Spanish is a plus.Which skills are 'bonus points'? Background in engineering, economics, or business administration.Background in management consulting and/or Startup environment.Have an entrepreneurial mindset, think solution-oriented, and bring experience in a fast-paced, constantly changing start-up environment.What will you get in return? Let's talk money Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;Share options plan after 6 months of working with us.True flexibility and work-life balance Remote first in one of our legal entities or hybrid work model in one of our office locations;Paid time off according to your location of work;Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).Health comes first Health insurance according to your location of work;Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know.
"We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period." Mariusz Gralewski, CEO
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