.MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers.
With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Madrid for our hybrid working model.
Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
6+ years experience working within or supporting large enterprises.
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within MongoDB.
A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
The ability to act with a high level of autonomy; you will be expected totake full ownership of your customer portfolio and make key decisions to drive effective customer outcomes, including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflicts, and advocating to internal teams including sales and professional services.
Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO).
An entrepreneurial mindset - you will be required to both deviate from established procedures and often build entirely new processes or practices to ensure we best serve this customer segment