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Purpose & Overall Relevance for the Organization:
To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.
Key Responsibilities:
Service Culture
Role-model service standards and salesfloor leadership skills
Provide feedback on observed service behaviors of all team members
Drive daily Team Huddles and Team Captain role on the salesfloor
Champion consumer NPS and membership initiatives
Conduct consumer NPS call-backs
Drive product knowledge transfer to selling behaviors
Support adoption of consumer facing tools.
Learning Operations
Create monthly training calendar with store leadership and local Training team
Plan and coordinate all learning activities for new and existing team members
Go-to person in store for adidas retail digital learning platforms
Guide and support Store Leadership Team on creating and completing learning plans
Organize and ensure availability of relevant training materials
Support participant journey in expert and specialists certification programs
Support learning needs related to campaign launches and events*
Learning Delivery
Facilitate in-person and virtual training sessions
Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
Deliver service and selling skills training
Deliver evergreen and seasonal product learning in relevant categories
Deliver new employee Onboarding program
Engage with the learners throughout their digital learning journey.
Learning Analytics
Demonstrate impact of learning initiatives using adidas learning analytics tools
Identify Store learning results for recognition and/or action planning
Update Store Leadership on learning progress and completion rates
Analyze NPS reports and propose recognition or action planning on service
Provide Feedback on Retail learning programs to local Training Team
Knowledge, Skills and Abilities :
Strong written and verbal communication skills in english
Strong communication skills including impactful presentation and facilitation skills
Advanced numeracy and literacy
Good MS Office Skills
Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
Ability to multi-task
Efficient and effective in time management
Ability to develop strong and credible relationships with store team.
Requisite Education and Experience / Minimum Qualifications:
2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
adidas retail commitment to successful candidate:
Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date
Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.
#IMPOSSIBLEISNOTHING
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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