One clear purpose - to deliver a smoke-free future.
Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.
With huge change comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Introducing smoke-free products shifts the focus of our entire business. We're fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.
This position is aimed at people who are looking to develop their career within the marketing department, looking for a motivating challenge full of learnings in a strategic area for the company. Working with exciting projects such as new launches within the RRP category and interacting with different stakeholders locally.
Your 'day to day' Store Manager is a Brand Ambassador, a leader who supports the brand and business. Will be based in Sevilla and will contribute to developing and motivating her/his team. Also, he/she guarantees the correct daily running of the Store in order to ensure sales & profit performance and achieving the best Customer Service level.
BUSINESS MANAGEMENT Store business analysis follow-ups to ensure business performance (P&L, KPIs, both quanti & qualy) Manage & coach team to ensure delivering business goals. Develop monthly & weekly reports for business analysis, action plan implementation follow-ups to recover the situation Build up relationships with local retailers to create brand opportunities. Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations Offer inspiring & creative advice to the customer OPERATIONS MANAGEMENT Ensure the Operations procedures follow-up and application e.g., Stock and Inventory Management, Cash & Card Reconciliation. Ensure stocks management of Operations through appropriate supervision & delegation: Assistant Boutique Manager that will supervise and coordinate all activities in the Front and Back Offices. Monthly operations report to recover situations Ensure Back & front office operations management (controlling Back-office administration) Monitor Audits & assessments by the audits team, validating results & implementing action plans Ensure safety within the Store & transmit to the team Ensure the customer register in the proper way when necessary CUSTOMER MANAGEMENT Ensure the welcoming to the stores, provided with Sales and Service Standards to ensure customer expectations. Spend time on the shop floor & back office; the Boutique Manager will supervise the customer experience service and provide feedback to the team in a constructive way to recover the situation, supporting the team in selling skills. Delegate to the assistant Boutique Manager when the Boutique Manager cannot supervise the full Customer Experience Take over when a sales expert is facing a client issue Regularly monitor all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. Share Action Plans and key learnings with his/her team regularly to improve global performance PEOPLE MANAGEMENT Responsible for building and maintaining a constructive & motivating working environment also capacity to provide constructive feedback Responsible to manage the store team, according to its size and structure. Work hand in hand with P&C and COD to ensure training plans, onboarding, compensation & benefits Lead recruitment needs & inductions store Ensure communication, Back Office organization & maintenance Responsible for the Preparation & animation of a Daily Briefing to inform the team on key points of focus: Performance, objectives, action plan, additional information, shared goals, etc. Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities Manage the staff optimization needs in the store taking care of business peaks to ensure service. Complete all career development activities in line with PMS standards. Who we're looking for Business School, Hospitality School (desired, not mandatory) Experience in Retail is Mandatory > 4 years Local Language + Additional (English Intermediate/advance) another language will be desirable Experience as Boutique Manager preferably in another Retail Company Microsoft Office: intermediate Excel & Power Point Key financial aspects of Store management (P&L, KPIs, drivers, Budget planning and follow-up) Qualitative measures of Boutique performance (Mystery Shopping, NPS) Store Operational Standards People management experience, development & follow-up Curious people, strong emotional intelligence Good attitude, focus results Solving problems focus Humble & smiley with willingness to help others determined Customer service-oriented skills What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future.
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