QUALIFICATIONS Customer Service Skills Problem-Solving Skills Communication Skills Leadership Skills Knowledge in JDA System FUNCTIONS AND RESPONSIBILITIES SALES AND PROFITABILITY Achieves sales versus target Achieves EBIT and EBITDA versus target Manages operating expense effectively by implementing cost-effective plans MERCANDISING AND SHRINKAGE CONTROL Maintains ideal Shelf Service Level (SSL) Knowledgeable on product off take particularly on fast moving and best selling merchandise Ensures that merchandise display guidelines are strictly followed Ensures that clean and fresh standards are observed in all departments Maximizes marketing promotions through timely and proper execution Ensures correct and timely implementation of space rentals Ensures correct execution of Category Management Supervises Cycle Count, Semi- Annual, and Annual Inventory activities to ensure accurate results Ensures that security measures and control procedures are in place Ensures that market returns (Return to Vendor - RTV) are within allowable percentage BUSINESS ANALYSIS Reviews Financial Performance and identifies solution to address business needs Conducts monthly Departmental Review and implements programs to achieve financial targets Initiates competitive study to identify opportunities that will help improve sales CUSTOMER SERVICES Ensures 100% compliance to of all store personnel to Customer Service Standards Conducts Customer Need Analysis to identify areas for improvement of the store Handles customer service-related complaints effectively PEOPLE MANAGEMENT Conducts objective and timely performance evaluation Promotes personal and professional growth of direct hires through appropriate trainings and workshops to enhance competency Ensures proper implementation of employee discipline at all times Ensures 100% compliance to approved policies and procedures REPORTORIAL REQUIREMENTS Prepares Departmental Sales Analysis Prepares Annual and Semi-Annual Performance Appraisals Performs Stock Correction Requests Ensures application of local permits and licenses not covered by company's Liaison Officer Recommends community sponsorship activities as part of store's social responsibility Prepares and approves SAP-related requirements Prepares and approves CEBMS-related requirements Job Types: Full-time, Permanent
Benefits: Health insurance Pay raise Promotion to permanent employee Schedule: Shift system Supplemental Pay: 13th month salary Overtime pay Education: Bachelor's (Preferred) Experience: Store Manager: 1 year (Preferred) Retail management: 1 year (Preferred) Language: English (Preferred)
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