.JOB TITLE : Store Manager ROLE TYPE : Full time DEPARTMENT : Retail REPORTING TO : Head of Retail & Client Services / Market Manager LOCATION : Ibiza, Spain SALARY : Competitive THE POSITION The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially minded trading. The role is focused on coaching and inspiring the team to deliver the purpose of the brand and to help our customers to Holiday Better. GENERAL RESPONSIBILITIES TEAM Transplanting the culture of the brand into the daily lives of the store team to create a 'Feel Summer' atmosphere in store. Recruit the best quality candidates possible – focusing on finding team members who naturally understand the brand and can instantly build a deep rapport and relationship with our customers. Successfully induct team members to ensure they are confident in delivering the expected service, product knowledge, and operational standards. Train and coach existing team members daily and in the moment. Feedback should be a constant cycle and given every day. Also work on longer-term personal development plans for your team, helping them to grow within the brand. Organise regular team and individual meetings to review top line performance, personal performance, and set action/training plans to support your colleagues. Provide informal 'nip it in the bud' style feedback, as well as confidently deal with more formal processes to ensure the team meets the brand's expectations. Work with the wider business to ensure the team has access to training materials and is eloquent in terms of brand stories, product information, and service styles/techniques. CUSTOMER Our customer must be at the heart of everything we do – maintaining a world-class in-store experience is the most critical aspect of your role. Drive client metrics – including CRM Capture & Subscription, Founder Outreach, and Client Communications. Monitor store KPIs including 2nd purchase rate, lifetime customer spend, and attrition/retention. 80% of your time should be spent on the shop floor working alongside the team, welcoming our clients, and ensuring their experience aligns with brand expectations. Lead from the front in terms of customer service and clientelling. You will personally contribute towards the revenue of the store and will build your own personal client book. Build an instant rapport and connection with customers and share their enthusiasm for travel and life experiences. Have a wanderlust and desire to do and learn more. Work as part of the global store network – introducing clients to other stores and services as part of our Holiday Better purpose. Understand our customers' lifestyles and priorities. Work with the team to develop follow-up plans for each client after they have left the store and deliver the clientelling strategy at store level